Terms and Conditions

Use of Service

Realm provides tools for managing real estate transactions, communication, and related workflows.

By using the platform, you agree to use it in compliance with all applicable laws.

Subscriptions, Free Trials, and Auto-Renewal

Realm is offered as a paid subscription, billed in advance on a recurring basis (monthly or annually, depending on the plan you choose). Current pricing is shown at signup and on your billing page.

Some plans include a free trial. If your plan includes a trial, you will not be charged until the trial ends. Unless you cancel before the trial ends, your subscription converts to a paid subscription and the payment method on file is charged at the then-current rate for your plan.

Your subscription renews automatically at the end of each billing period, and your payment method on file is charged for the next period, until you cancel. You can cancel online at any time in Settings → Billing — no phone call, chat, or email is required.

When you cancel, your subscription remains active through the end of the billing period you have already paid for, and you are not charged again after that. Seat counts on per-seat plans adjust your recurring charge as described at the time you change them.

Fees and Refunds

Except where required by law, fees are handled as follows:

• Partial billing periods are not refunded or credited. Cancelling stops future charges; you keep full access through the end of the period you already paid for.
• Third-party MLS board fees are non-refundable once remitted to the board. These are pass-through fees your MLS board charges (see the next section); once Realm has paid them to the board on your behalf they cannot be recovered, and any board-side access the fee purchased remains between you and your board.
• Realm may issue refunds at its sole discretion. The two rules above describe the default; nothing in them prevents Realm from choosing to issue a refund or credit in a particular case.

Third-Party MLS Board Fees

Live MLS data access requires membership in the relevant MLS board, and some boards charge their own per-agent fees (one-time or recurring). When a board you add carries such a fee, Realm shows you the amount at cost before you confirm, and charges the payment method on file at the time you add the board. Realm does not mark these fees up.

Board fees are set by, and paid to, your MLS board. As stated above, they are non-refundable once remitted to the board. Your MLS membership, its rules, and any access it grants remain governed by your agreement with your board.

SMS Messaging Terms

By providing your phone number and explicitly opting in through a clear affirmative action (such as checking an unchecked consent box), you agree to receive transactional SMS messages from Realm related to your account and real estate activity.

These messages may include:

• Transaction updates
• Appointment confirmations and reminders
• Document notifications
• Communication alerts between transaction participants

Message frequency varies based on your activity. Message and data rates may apply.

You can opt out at any time by replying STOP. For assistance, reply HELP or contact [email protected].

Consent to receive SMS messages is not a condition of using the platform.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent will not be shared with any third parties.

Privacy Policy

Your use of the service is also governed by our Privacy Policy:

https://realm.realty/privacy

EVE: AI Assistant Terms

Realm includes EVE, an AI-powered assistant that helps you navigate the platform, answer questions about your account and real estate practice, draft communications, and surface recommended actions. By using EVE you acknowledge and agree to the following.

EVE does not provide legal, financial, tax, or professional advice. Its responses are informational only and may be incomplete, out of date, or incorrect.

You are responsible for independently verifying any information before relying on it, including:

• State- and jurisdiction-specific laws, rules, deadlines, and dollar thresholds
• Compliance determinations and broker-review decisions
• Market statistics, figures, and any numeric estimates EVE labels as approximate
• The content of any message, document, or task EVE drafts or prepares on your behalf

EVE may prepare actions (such as creating tasks, drafting messages, or proposing status changes) for your review. Prepared actions are not executed until approved by an authorized user, and you remain solely responsible for any action you approve. EVE never sends regulated communications (such as SMS or email outreach) without the applicable consent and compliance checks described in these Terms.

Your conversations with EVE may be stored to provide chat history and to improve the service, subject to our Privacy Policy. You can delete saved conversations at any time from the chat window. EVE operates within the bounds of your account permissions and only accesses data you are authorized to see.

EVE is provided “as is” without warranties of any kind. Realm, Inc. is not liable for any decision made, or action taken, in reliance on EVE’s output.

No Carrier Liability

Carriers are not liable for delayed or undelivered messages.

Account Responsibility

You are responsible for maintaining the confidentiality of your account.

Modifications

We may update these terms at any time. Continued use of the platform constitutes acceptance.

Contact

[email protected]